Terms and Conditions

Refund Policy

We want you to be pleased with your purchase. However should you wish to return an item purchased from us, we will be happy to refund a product provided the item complies with our terms below (these terms fully comply with the Distance Selling Regulation, which gives consumers buying by mail order the right to examine and test items as they would in a shop).

You have the right to cancel your order within 7 working days from delivery. You must notify us in writing (including your e-mail) within seven days (starting on the day after the goods are delivered to you) to arrange their return. A returns notification number will be issued which you must include when returning the goods.

You must organise the return of the unwanted items at your expense and risk. Where possible please use a recorded delivery service where a signature must be obtained to avoid delay and loss of your parcel. Returns cannot be accepted without the prior authorisation and an issued returns notification number. The returns authorisation is valid for up to 14 days only. Unwanted items sent back without prior returns authorisation will be returned back to you.

The goods must be returned to us unused, and wherever possible, in the original packaging. We recommend that you retain all of the original packaging until you are sure that you intend to keep the goods

If the original packaging is not available, you should use packaging that would provide similar protection as returned items must be received ‘as new’ and in re-saleable condition. Please note: Original delivery costs will be refunded only if the item is faulty, damaged in the initial delivery or if it differs in any way from the advertised goods. Returned parcels remain the responsibility of the customer until safely received by us. The Company does not pay ‘return’ carriage unless an item is faulty, or it differs in any way from the advertised goods.

All refunds will be made back to the payment card or payment method which was used to pay for the original order.

We are unable to offer credit notes.

We do not offer an exchange service.

Refunds will be processed on items returned within 28 days after receiving goods at Hereford Mower Services Ltd

 The address to which goods should be returned is:

 F.A.O. The Returns Department

Hereford Mower Services Ltd

29-30 Beech Business Park

Tillington Road



Telephone No: 01432 274775

E-mail address: sales@herefordmowerservicesltd.co.uk

It is our aim to process returns and refunds as quickly as possible. Therefore to ensure this please remember to quote your Returns Notification Numbers in/on your parcel.


Privacy Policy

We will use the information you provide solely for the purposes of processing your order or enquiry. Details required as part of the payment process for security and validation checks.

Your name, address and telephone number will be passed to our nominated courier to allow them to deliver your order.


Terms of Service

By using this website and ordering goods from it you are indicating your consent to these terms and conditions. This does not affect your statutory consumer rights. This website is owned and operated by Hereford Mower Services Ltd (HMS Ltd) of Beech Business Park, Tillington Road, Hereford, Herefordshire, HR4 9QJ (registered in England under company registration number 07339242). Purchases from this website are purchases from HMS Ltd.

  1. Using the Website

1.1 Nothing contained on this website should be construed as granting, by implication, estoppel or otherwise, any licence or right to use any trade mark or logo displayed on this site without the written permission of HMS Ltd.

1.2 Assume that everything that you read on this website is protected by copyright unless otherwise stated. You may only use material on this website for personal, non-commercial use. You do not have permission to copy, reproduce, republish, up-load, post, transmit or distribute in any way any of the contents of this website for public or commercial purposes without the written permission of HMS Ltd.

1.3 By using this website you agree to accept the laws of England and Wales as governing the relationship between EPB and you and that the relationship is subject to the exclusive jurisdiction of the English courts.

  1. Buying from the Website

2.1 To purchase from us you must be resident in the United Kingdom mainland. Orders will only be accepted from and dispatched to addresses in the United Kingdom. We cannot ship to the Highlands & Islands, Northern Ireland, Ireland or Internationally. The following offshore addresses are excluded: the Isle of Wight, the Isle of Man and the Channel Islands. Your electronic or telephone order is an offer to buy from HMS Ltd. HMS Ltd reserves the right not to accept an order at its sole discretion.

2.2 Once you have submitted an order, you will receive an automatic e-mail confirming the details of your order (name, address, product ordered, price). Such e-mail is confirmation that the order has been received by HMS Ltd and does not constitute acceptance of your order. HMS Ltd reserves the right at any time after receipt of your order to accept or decline your order for any reason, regardless of whether your order has been confirmed or your credit card has been charged. If your order is declined or cancelled by HMS Ltd after your credit card has been charged for the purchase, HMS Ltd will promptly issue a credit to your credit card.

2.3 Payment for the goods which you order must be made by one of the following credit or debit cards: Mastercard, Visa, Visa Purchasing, Solo or Switch. If your payment is rejected by the card issuer your order will not be dispatched. Payment is made at your own risk.

2.4 The prices and availability of the goods displayed on this website are subject to change without notice. The title to goods will only pass following payment in full.

2.5 Whilst we try to display goods on our Site that are held in stock, if the ordered goods are not available we will advise you at point of order.

2.6 By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details on to our nominated couriers and other subcontractors).

2.7 We are not obliged to supply the goods to you until we have confirmed that we have accepted your order and received payment in full.

2.8 Standard Delivery is free on all products over £25.00. For orders under £25.00 there is a delivery charge of £3.50 on this Site. Please refer to our Delivery Information for further details.

2.9 All drawings, specifications, sizes, photographs, descriptive matter and advertising published by us or contained on our Site or in our brochures or catalogues are issued only for giving an approximate idea of the goods described in them and colours shown are intended as a guide only.

They do not form part of the Terms.


Shipping Policy

Delivery dates of the goods are intended to be an estimate only. Hereford Mower Services  Ltd will endeavour to deliver the goods within the estimated timescales; however, delays are occasionally inevitable due to unforeseen circumstances. Orders will be delivered by our nominated courier. We aim to have the goods delivered to you on average within 5 working days.

Upon receipt of goods, please follow carefully the instructions, where applicable, for assembly and use and advice on how to care for the goods.

We will deliver the goods to the address you specify in the delivery address field for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the Goods left if you are out in the optional text box when completing your order. We cannot accept any liability for any loss or damage to the Goods once they have been delivered in accordance with your delivery instructions.